Bushveld Honey – Terms & Conditions
1. General
By placing an order through our website, you agree to these Terms & Conditions. We reserve the right to amend these Terms & Conditions at any time without prior notice.
2. Our Honey
Our honey is 100% raw, natural, and unprocessed.
Our honey is extracted from the honeycomb using a centrifugal spinner and lightly filtered to remove larger impurities. It is not heated, pasteurised, blended, or ultra-filtered, ensuring it retains its natural enzymes, pollen, flavour, aroma, and nutritional properties.
Because our honey is a natural product:
- Colour, taste, aroma and texture may vary from batch to batch depending on the flowers visited by the bees.
- Natural crystallisation is normal and is a sign of genuine raw honey. Crystallised honey is safe to eat and can be returned to a liquid state by gently warming the container in warm (not boiling) water.
- Small traces of beeswax, pollen, propolis or other natural particles may occasionally be present.
- These natural characteristics are not considered defects.
3. Honeycomb
Honeycomb is a completely natural product.
The comb is built by the bees themselves and may vary in colour, thickness and appearance. Small amounts of wax, pollen and propolis are naturally present.
4. Product Packaging
Our honey may be supplied in either:
- Food-grade plastic containers; or
- Glass jars.
Packaging may vary depending on product availability and order size.
Customers are encouraged to inspect glass jars upon delivery. Minor cosmetic imperfections in packaging that do not affect the product are not grounds for return.
5. Storage
For best quality:
- Store at room temperature.
- Keep the lid tightly closed.
- Do not refrigerate.
- Keep away from direct sunlight and excessive heat.
Properly stored honey has an extremely long shelf life.
6. Health & Safety
Raw honey should NOT be given to infants under 12 months of age, as it may contain naturally occurring bacterial spores that can cause infant botulism.
Individuals with known allergies to bee products, pollen or propolis should exercise caution before consuming our products.
Our honey is a natural food product and is not intended to diagnose, treat, cure or prevent any disease.
7. Ordering & Payment
Orders will only be processed once full payment has been received
All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
We reserve the right to correct pricing errors or cancel orders where an obvious pricing mistake has occurred.
8. Delivery
We deliver throughout South Africa using trusted courier services.
Delivery times are estimates only and may vary depending on your location, weather conditions, public holidays and courier operations.
Ownership and risk pass to the customer once the order has been delivered to the supplied delivery address.
Customers are responsible for ensuring that the delivery address and contact information are correct.
If no one is available to receive the parcel, additional courier charges for re-delivery may apply.
9. Damaged Deliveries
.Please inspect your parcel immediately upon delivery.
If a glass jar has broken during transit or your order arrives damaged:
- Notify us within 48 hours of delivery.
- Email clear photographs of the damaged packaging and products.
- Keep the original packaging until the claim has been assessed.
Approved claims will be replaced or refunded at our discretion.
10. Returns & Refunds
Due to the nature of food products, we cannot accept returns simply because you changed your mind.
Returns or refunds will only be considered if:
- The incorrect product was supplied.
- The product arrived damaged.
- The product is defective due to manufacturing or packaging faults.
Natural variations including colour, flavour, crystallisation, pollen, beeswax or texture are not considered defects.
Approved refunds or replacements will be processed once the returned goods (where applicable) have been inspected.
11. Product Availability
All products are subject to availability.
As honey is a seasonal agricultural product, some varieties may sell out or become temporarily unavailable.
We reserve the right to substitute packaging where necessary without affecting product quality or quantity.
12. Limitation of Liability
While we take great care in producing and packaging our products, Bushveld Honey shall not be liable for:
- Allergic reactions to bee products.
- Improper storage after delivery.
- Delays caused by third-party courier companies.
- Indirect or consequential damages arising from the use of our products.
Our maximum liability shall not exceed the purchase price of the affected product.
13. Privacy
Customer information is used solely for processing orders, communication and delivery.
We will never sell or knowingly share your personal information with third parties except where necessary to fulfil your order or where required by law.
14. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the South African courts.
Contact Us
If you have any questions regarding these Terms & Conditions or your order, please contact us using the details provided on our website.
Product Images Disclaimer
Product photographs are provided for illustrative purposes only. As our honey is a 100% natural product, the colour, clarity, texture and appearance may vary from batch to batch depending on the season and the floral source. Packaging (glass or food-grade plastic) may also differ from the images shown based on availability, while the product quality and quantity remain the same.
Product Weight Disclaimer
All product weights are measured at the time of packing using calibrated equipment. As honey is a natural product, slight variations may occur within legally acceptable tolerances. This does not affect the quality or value of the product.
Natural Product Disclaimer
Our honey is raw, minimally filtered and completely natural. While every effort is made to remove foreign matter during extraction and filtering, customers may occasionally find small traces of beeswax, pollen, propolis or, in very rare cases, a small bee wing or other harmless natural bee-related particles. These are a natural result of traditional honey harvesting and are not considered product defects.
Natural crystallisation is normal and is a sign of genuine raw honey. Crystallised honey remains perfectly safe to consume and can easily be returned to a liquid state by gently warming the container in warm (not boiling) water.
Waterberg Clivia Breeders — Seller Policy
Waterberg Clivia Breeders sells Clivia seeds, seedlings and plants as a third-party seller on this platform. By purchasing our products, customers accept this Seller Policy together with the platform’s own Terms & Conditions, payment rules, delivery rules and refund process.
Product Descriptions
We do our best to describe all products accurately. Photos and descriptions may show parent plants, flower examples or expected breeding potential. Clivias are living products, and seed-grown results may vary naturally. Flower colour, form, throat colour, flowering age and final quality cannot be guaranteed from seed unless specifically stated in writing.
Seeds and Plants
Seeds are sold as breeding material from the stated cross, where applicable. Because Clivia seeds produce genetically unique seedlings, Waterberg Clivia Breeders does not guarantee exact flower colour, flower shape, bicolour expression, throat colour, plant form, flowering time or final show quality. Descriptions such as “bronze”, “bicolour”, “green throat”, “blush”, “orange”, “yellow” or similar terms refer to the expected genetic potential of the cross and/or parentage, not a guaranteed final result in every seedling.
Germination and plant performance depend on customer care, growing conditions, temperature, moisture, hygiene and handling after delivery.
Plants and seedlings are checked and packed with reasonable care before dispatch. Once received, customers should unpack and inspect them immediately.
Availability and Payment
All products are subject to availability. Orders are confirmed according to the platform’s order and payment process. If an item becomes unavailable after purchase, we will follow the platform’s refund, cancellation or replacement process.
Courier and Delivery
Waterberg Clivia Breeders will make reasonable efforts to hand orders over to the courier within 2 working days after order confirmation/payment, unless otherwise communicated.
Courier fees are usually charged according to the platform’s delivery process. Additional courier fees may apply if products from multiple sellers or parties on the app are purchased, as these items may need to be packed and shipped separately.
Once a parcel has been handed to the courier, delivery times and handling are partly outside our control. Exact delivery dates cannot be guaranteed.
Customers are responsible for providing correct delivery details.
Packaging
Products are packed with reasonable care for normal courier handling. Seeds, seedlings and plants are packaged to reduce damage as far as reasonably possible, but packaging cannot prevent all risks caused by courier delays, heat, cold or rough handling.
Issues, Refunds and Replacements
Customers must report any issue within 48 hours of delivery and provide clear photos of the product, packaging and waybill where applicable.
A refund, replacement or credit may be considered if:
- the wrong product was supplied;
- the order was incomplete;
- the product arrived dead, rotten or unusable and was reported within 48 hours;
- damage was clearly caused by a packing error; or
- the platform or applicable law requires a remedy.
Refunds are generally not provided where:
- the customer changes their mind after dispatch;
- seeds fail due to incorrect planting, storage or aftercare;
- plants decline due to incorrect care after delivery;
- the issue is reported too late;
- delivery failed due to incorrect customer details; or
- the complaint relates to natural genetic variation in seed-grown plants.
Our Service Promise
We promise to describe products honestly, pack orders carefully, communicate clearly, hand parcels to the courier within 2 working days where possible, and assist with genuine order issues according to the platform’s process.
We do not guarantee exact courier delivery dates, exact seedling flower outcomes, flowering age, show quality or germination percentage unless specifically stated in writing.
Personal Information
Customer information shared with us will only be used for order communication, delivery support and after-sales service. It will not be sold or shared unnecessarily.